Privacy Policy

Information We Collect

We collect information in several ways depending on how you interact with us:

Information You Provide Directly

• Name, email address, phone number, and business details submitted through our contact forms, audit request forms, or strategy call booking pages
• Project details, goals, and business information you share during consultations or onboarding
• Payment and billing information processed securely through third-party payment processors (we do not store full card details)
• Communications you send to us by email, phone, or chat

Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, referring URLs, and clickstream data
• Cookie and tracking pixel data (described further in Section 3)
• Geographic location at the country or city level based on IP address

Information from Third Parties

• Business and contact data from publicly available sources or marketing platforms for prospecting purposes
• Data from social media platforms if you interact with our pages or connect accounts
• Analytics and advertising data from providers such as Google Analytics and Meta Pixel

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to provide, manage, and improve the marketing, web design, SEO, and automation services you engage us for
• Communication — to respond to enquiries, send proposals, deliver reports, and provide customer support
• Marketing — to send promotional emails, newsletters, and service updates where you have consented or where we have a legitimate interest in contacting you
• Analytics & improvement — to understand how our website and services are used and to make improvements
• Legal compliance — to meet our legal obligations, enforce our terms, and protect our rights and those of others
• Billing & administration — to process payments, issue invoices, and maintain business records

We will not sell your personal information to third parties. We will not use your data for purposes materially different from those described here without obtaining your consent.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly; cannot be disabled
• Analytics cookies — Google Analytics and similar tools that help us understand visitor behaviour (anonymised where possible)
• Marketing & retargeting pixels — Meta Pixel and Google Ads tags that allow us to serve relevant advertising to visitors on other platforms
• Functional cookies — third-party tools such as Calendly for appointment booking or chat widgets

You may disable non-essential cookies through your browser settings or a cookie consent tool. Note that disabling cookies may affect the functionality of certain parts of our site.

How We Share Your Information

We do not sell your data. We may share information with the following categories of third parties for legitimate business purposes:

• Service providers — tools and platforms we use to operate our business, including CRM software (GoHighLevel, HubSpot), email platforms, payment processors, cloud hosting providers, and project management tools. These providers are contractually required to protect your data.
• Analytics providers — Google Analytics, Meta, and similar platforms that help us measure marketing performance
• Legal authorities — when required by law, court order, or to protect the safety, rights, or property of CyberMagnet or the public
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements.

• Client project data is retained for a minimum of 3 years following the end of an engagement, in accordance with business and tax record requirements
• Marketing communications data (e.g. email subscriber lists) is retained until you unsubscribe or request deletion
• Website analytics data is retained in aggregate form in accordance with the retention settings of the relevant analytics platform
• Contact form submissions are retained for up to 12 months unless a client relationship develops

When data is no longer required, we delete or anonymise it securely.

Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal data, subject to legal retention obligations
• Opt-out of marketing — unsubscribe from email communications at any time using the link in any email, or by contacting us directly
• Restriction — request that we restrict the processing of your data in certain circumstances
• Portability — request a machine-readable copy of your data where technically feasible

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmitted to and from our website
• Access controls restricting who within our team can access client data
• Use of reputable, security-certified third-party software and cloud providers
• Regular review of our data handling practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: